Luke Jodice

Software Engineer

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Professional Experience

My journey and professional growth through various roles

Technical Support Representative

Quickbase•December 2023 - Current
Troubleshooting • Documentation • Client Communication
  • Provided efficient and effective technical support via phone, email, and chat for Quickbase users
  • Resolved customer inquiries and issues related to the Quickbase platform, ensuring high levels of customer satisfaction.
  • Documented and tracked customer interactions, problems, and resolutions in the support system.
  • Collaborated with cross functional teams to handle escalated and complex issues.
  • Educated customers on product features, functionality, and best practices to enhance their user experience.
  • Kept up-to-date with product updates, new features, and industry trends.

Freelance Software Developer

JodiceSolutions, Remote•May 2023 - October 2023
Web Development • Scripting • Documentation • Client Communication
  • Designed and developed user-friendly websites and software applications utilizing HTML, CSS, JavaScript, Typescript, and React.
  • Employed Bash and Python scripting to implement automated solutions for administrative processes.

Impact and Learning Fellow

YouthBuild USA, Roxbury, MA•September 2022 - December 2022
Data Lifecycle Management • Documentation
  • Created a report template using Excel for affiliate programs.
  • Supported the development of a standard Customer Feedback survey using Qualtrics.
  • Developed summary reports of survey responses.

COO/Co-Founder

Sello.inc, Dennis, MA•January 2022 - October 2022
Software Development • Documentation • Communication • Reporting
  • Spearheaded and oversaw all company operations.
  • Communicated with the CEO for informed decision-making.
  • Led Scrum meetings and developed the frontend of the application using React Native.

Frontend Developer

Jenzabar.inc, Boston, MA•June 2021 - July 2021
Website Programming • Data Coalessence
  • Constructed portlets for Endicott College's higher-education management software.
  • Developed a webpage using HTML/CSS/JavaScript to display graduation requirements.

IT Intern

Monomoy Regional High School, Harwich, MA•January 2020
Hardware Repair • Software Troubleshooting
  • Maintained functioning devices for both students and faculty.
  • Repaired computers and addressed technical issues.