Technical Support Representative
Quickbase
Troubleshooting - Documentation - Client Communication
December 2023 - Current - > Provided efficient and effective technical support via phone, email, and chat for Quickbase users
- > Resolved customer inquiries and issues related to the Quickbase platform, ensuring high levels of customer satisfaction.
- > Documented and tracked customer interactions, problems, and resolutions in the support system.
- > Collaborated with cross functional teams to handle escalated and complex issues.
- > Educated customers on product features, functionality, and best practices to enhance their user experience.
- > Kept up-to-date with product updates, new features, and industry trends.
Freelance Software Developer
JodiceSolutions, Remote
Web Development - Scripting - Documentation - Client Communication
May 2023 - October 2023 - > Designed and developed user-friendly websites and software applications utilizing HTML, CSS, JavaScript, Typescript, and React.
- > Employed Bash and Python scripting to implement automated solutions for administrative processes.
Impact and Learning Fellow
YouthBuild USA, Roxbury, MA
Data Lifecycle Management - Documentation
September 2022 - December 2022 - > Created a report template using Excel for affiliate programs.
- > Supported the development of a standard Customer Feedback survey using Qualtrics.
- > Developed summary reports of survey responses.
COO/Co-Founder
Sello.inc, Dennis, MA
Software Development - Documentation - Communication - Reporting
January 2022 - October 2022 - > Spearheaded and oversaw all company operations.
- > Communicated with the CEO for informed decision-making.
- > Led Scrum meetings and developed the frontend of the application using React Native.
Frontend Developer
Jenzabar.inc, Boston, MA
Website Programming - Data Coalessence
June 2021 - July 2021 - > Constructed portlets for Endicott College's higher-education management software.
- > Developed a webpage using HTML/CSS/JavaScript to display graduation requirements.
IT Intern
Monomoy Regional High School, Harwich, MA
Hardware Repair - Software Troubleshooting
January 2020 - > Maintained functioning devices for both students and faculty.
- > Repaired computers and addressed technical issues.