Luke Jodice
Software Engineer
Hello
Welcome to my portfolio!
My name is Luke Jodice.
Thank you for visiting my Portfolio!
Please feel free to checkout the different pages on this site to get a better understanding of who I am as a Programmer and Overall Tech-head
Projects
Some Notable Projects:
MBTA SDK
Javascript | API Endpoints | Integration Tool
A middleware implementation the MBTA API to assist with writing applications interacting with Data around the MBTA T system
Link to Github Repo
My IDP
Javascript | Identity Provider Tool | SSO/SCIM
A personal implementation of a real world IDP to be used to stand up my own IDP for testing of setting up SSO Enviorments and the use of SCIM APIs
Link to Github Repo
Experience
My current position:
Associate Escalations Engineer
Quickbase•November 2025 - Current
Troubleshooting • Mentorship • Splunk & Big Query
- Investigated and resolved complex customer issues escalated from Premium Support, with a focus on advanced platform troubleshooting and root cause analysis within the Quickbase environment.
- Supported enterprise customers implementing SAML-based Single Sign-On (SSO) by troubleshooting authentication workflows and integrating Quickbase with customer identity providers.
- Mentored and provided technical guidance to junior support engineers through case reviews, shadowing, and knowledge sharing to improve troubleshooting skills and support quality.
- Managed escalation workflows by identifying high-impact cases, coordinating resolution strategies, and ensuring timely communication between customers, support teams, and engineering.
- Collaborated with Product and Engineering teams to reproduce defects, provide detailed technical feedback, and contribute customer insights that informed product improvements and feature development.