Luke Jodice

Software Engineer

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Hello

Welcome to my portfolio!

My name is Luke Jodice.

Thank you for visiting my Portfolio!

Please feel free to checkout the different pages on this site to get a better understanding of who I am as a Programmer and Overall Tech-head

Projects

CrowdWatch

Javascript | Python | HTML/CSS | Arduino C++

A full stack solution to help inform business owners and customers of how busy a business is by displaying real time data as well as allowing the use of historical data. Also used for Senior Thesis at Endicott College

Link to Github Repo
Read more on this project

Scheduler

Python | Javascript

A tool that allows for full company scheduling and Querying where colleagues are located to help better assist with Management

Link to Github Repo for Frontend
Link to Github Repo for Backend

Experience

This is my current position and what this entails me doing

Quickbase Tier 1 Technical Support Representative


  • Provided efficient and effective technical support via phone, email, and chat for Quickbase users
  • Resolved customer inquiries and issues related to the Quickbase platform, ensuring high levels of customer satisfaction.
  • Documented and tracked customer interactions, problems, and resolutions in the support system.
  • Collaborated with cross functional teams to handle escalated and complex issues.
  • Educated customers on product features, functionality, and best practices to enhance their user experience.
  • Kept up-to-date with product updates, new features, and industry trends.