Luke Jodice

Software Engineer

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Hello

Welcome to my portfolio!

My name is Luke Jodice.

Thank you for visiting my Portfolio!

Please feel free to checkout the different pages on this site to get a better understanding of who I am as a Programmer and Overall Tech-head

Projects

Some Notable Projects:

MBTA SDK

Javascript | API Endpoints | Integration Tool

A middleware implementation the MBTA API to assist with writing applications interacting with Data around the MBTA T system

Link to Github Repo

My IDP

Javascript | Identity Provider Tool | SSO/SCIM

A personal implementation of a real world IDP to be used to stand up my own IDP for testing of setting up SSO Enviorments and the use of SCIM APIs

Link to Github Repo

Experience

My current position:

Senior Tier 1 Technical Support Representative

QuickbaseJuly 2025 - Current
Troubleshooting • Documentation • Splunk
  • Deliver Core Tier 1 Support: Perform standard troubleshooting, issue resolution, and customer assistance in alignment with Tier 1 support protocols.
  • Facilitate Issue Resolution: Drive case progress through collaborative stand-up meetings and targeted one-on-one consultations where there is the opportunity to troubleshoot complex technical issues, define root causes, and establish clear next-step actions for resolution.
  • Mentor Junior Team Members: Provide formal mentorship and shadowing opportunities to onboard and develop new support representatives.
  • Manage Case Escalation: Proactively identify cases requiring advanced intervention and provide seamless support during escalation or handover processes.